Delivery Information

Items will be shipped from the synthCube shop or from one of our warehouses- some orders may be split between origination locations and if so, you may receive multiple parcels. 

Shipping estimates will be calculated based on best available option at the time you order.

FREE SHIPPING for orders over US$150. US orders are shipped via USPS, UPS or Fedex Ground. Non-US orders are shipped via USPS International First Class. Upgraded shipping options will be available to select at checkout (actual cost charged). Orders weighing over 15lbs (7kg) incur a flat shipping fee of US$15 for US addresses and US$45 for non-US addresses. IF your order weighs over 15 lbs, we will contact you and your order will not ship until the shipping charge is paid. COMPLETE YOUR ORDER INCLUDING THE SHIPPING CHARGE AND THE SHIPPING CHARGE WILL BE REFUNDED WITHIN 3 BUSINESS DAYS

Shipping is done once per week (or more often) from our MA shop, usually Friday or Saturday; shipping from our warehouse(s) is done daily during the business week. SAME DAY/NEXT DAY shipping is limited to orders filled completely by our warehouse. Split warehouse/shop orders and 100% shop orders may or may not ship same day/next day, but we will do our best! This is same day/next day SHIPPING, not same day/next day DELIVERY

IMPORTANT:  Insurance is NOT provided for shipments using USPS International First Class. If you use this method of shipping for orders delivered outside the US, your shipment is NOT covered by insurance and you accept the full risk of delivery loss or damage. Please DO NOT select USPS International First Class for delivery if you are concerned about delivery risk or damage. While instances of loss or damage are rare, they DO HAPPEN. 

Delivery times to some European countries may take up to 6 weeks due to postal service issues. We have experienced shipping times of up to 36 business days in some instances. If you are ordering from outside the US, please wait until 25 days after placing your order to enquire about shipping delays. We receive numerous inquiries after 6-10 days, and in almost all of those instances, the package arrives within a few additional days. 

Please contact us with any questions!