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your items will be shipped from the synthCube shop in concord, ma
shipping estimates will be calculated based on best available option at the time you order based on the quantity of items, weight and shipping dimensions
shipping is done a minimum of once per week from our MA shop, usually Friday or Saturday, although we endeavor to ship more regularly, often the same day or next day.
IMPORTANT: Insurance is NOT provided for shipments using USPS International First Class. If you use this method of shipping for orders delivered outside the US, your shipment is NOT covered by insurance and you accept the full risk of delivery loss or damage. Please DO NOT select USPS International First Class for delivery if you are concerned about delivery risk or damage. While instances of loss or damage are rare, they DO HAPPEN.
SHIPMENTS RETURNED BY POSTAL SERVICE TO THE SHOP: We occasionally get overseas parcels returned. If your parcel is returned you have two options: 1) Cancel the order. We will refund the total order value less the shipping costs. 2) Request that we re-send the order. We will invoice you for the shipping and ship the parcel a second time.
CONTACT INFORMATION: Please make sure your telephone number is accurate in your user profile. This is included on the label for overseas shipments so your local customs/duty/delivery service can contact you. Many customs/duty/delivery services will return packages to us if they cannot reach the recipient via telephone.
SHIPMENTS MISSING FOR 5 WEEKS OR MORE: Occasionally, overseas parcels do not get delivered, and are not returned to us. If its been at least 25 business days since your parcel was shipped and its not been delivered nor returned to us, we will consider it 'lost:'
If your lost order was shipped via USPS International First Class, it is not insured for replacement. Contact us to discuss options.
If your order was shipped via USPS Priority Mail, it is insured for replacement. Contact us and we will replace the order, and we will file a claim with the Postal Service.
Delivery times to some European countries may take up to 6 weeks due to postal service issues-- sometimes ours, sometimes yours, sometimes both! We have experienced shipping times of up to 36 business days in some instances. If you are ordering from outside the US, please wait until 25 days business days after placing your order to enquire about shipping delays. We receive numerous inquiries after 6-10 days, and in almost all of those instances, the package arrives within a few additional days.
Credit card orders over US$500 will be held a minimum of ten days before shipping due to an increase in recent credit card fraud.
Please contact us with any questions!